EQ and it's relation with success

 

EMOTIONAL INTELLIGENCE

The rules for work are changing. We are being judged by not just how smart we are but also by how well we handle each other and ourselves.

Emotional Intelligence, or El, describes an ability or capacity to perceive, assess, and manage the emotions of one's self, and of others. Our EQ, or Emotional Quotient, is how one measures Emotional Intelligence.

BASIC EMOTIONS 

1. Joy

2. Surprise 

3. Sadness 

4. Anger

5. Love 

6. Fear

7. Disgust

COMPONENTS OF EMOTIONAL QUOTIENT

SELF-AWARENESS

Emotional self-awareness

Accurate self-assessment

Self-confidence

SOCIAL AWARENESS

Empathy- the ability to recognize another person's emotional state.

Organizational awareness

SELF-MANAGEMENT

Self-control

Trustworthiness

Adaptability

Achievement drive

Initiative

RELATIONSHIP MANAGEMENT

Developing others

Influence

Communication

Conflict management

Building bonds

Teamwork

Emotional Intelligence

Self-Awareness

Self-Regulation/Management

Motivation/Passion

Social Skills

Empathy

CAN PROFITABILITY BE ATTRIBUTED ΤΟ ΕΜΟΤΙONAL INTELLIGENCE QUOTIENT?

Not only does emotional intelligence greatly contribute to job performance and leadership skills, it has also been found to increase profits.The following chart shows the relationship between emotional intelligence (ΕΙ) competencies with a high enough emotional quotient (EQ) to positively affect performance (based on 360 data), and the amount of profit generated at a multinational services firm per year per partner.As the chart shows, self-regulation appears to have the greatest impact on profit generation.

EMOTIONAL QUOTIENT VS INTELLIGENCE QUOTIENT

Before analyzing EQ and IQ, let us familiarize ourselves with what exactly these terms mean. Emotional Quotient (EQ) refers to an employee's ability and understanding of his or her emotions along with his or her colleagues' emotions at the workplace to create better work coordination and environment.

In contrast, Intelligence Quotient (IQ) defines the level of intelligence an employee possesses to understand, interpret and implement one's knowledge in varied situations leading to his or her growth as well as the Company's.IQ is mainly used to measure one's cognitive capabilities, such as the capacity to learn or understand new situations; reasoning through a given predicament or setting and the ability to apply one's knowledge in current circumstances. Emotional Intelligence (EI) skills do not limit themselves to sympathy, intuition, imagination, flexibility, stress management, management, truthfulness, intrapersonal skills and interpersonal skills but extend far beyond these. genuineness,

When working in an organization, an employee with higher El than others can convince his or her colleague(s) about a certain argument by appealing to their emotions rather than presenting facts and figures. While judging an individual's El, keep in mind these few points:

An employee's ability to comprehend and apply his or her personal emotions

An employee's ability to express his or her feelings, beliefs and thoughts

An employee's ability to recognize and appreciate his or her own potential

An employee's ability to manage his or her personal and professional life under stress and pressure

An employee's ability to adapt to different work environments and handle varied challenges that come his or her wayAn employee's ability to possess self. confidence

An employee's ability to not only work towards the growth of the Company but also towards the growth of his or her co workers

For best results, employees must develop communication and organizational skills for good decision-making as well as good inter-personal relations with co-workers. An individual's success rate at work depends on his or her EQ as well as IQ in the ratio of 80:20.

Why 80:20? Well, because, EQ help individuals build and maintain relations with peers and superiors, increases productivity and opens up doors for clarity in communication (good listening habit is integral to EQ).

While hiring, corporate look at an individual's EQ rather than IQ. Having a high IQ will help build interpersonal and intrapersonal skills to a certain extent. Unlike EQ, which talks about one's character based on the way he or she writes or replies to mail, collaborates and networks with peers and subordinates and works towards attaining Company goals.

EMOTIONAL QUOTIENT-MUCH NEEDED TRAIT FOR CALL CENTRE AGENTS

Call centers where agents have to go through a lot of stress EQ plays more significant role than IQ (Intelligent Quotient). EQ is a pattern to predict the behavioral compatibility of a person. Also, communication skills are deeply correlated to EQ. Strong EQ is also an indicator of self management and sociality traits in candidates.

EQ determines the personality traits of a person and his integrity under stressful working conditions. As we all know, jobs at the call center test the patience and performance of workers.

It has been established that emotionally intelligent agents or call center workers with strong EQ are capable of forming good rapport not only with their peers but also with clients and customers alike. They perform better and serve better than weak EQ agents. Strong EQ capabilities enhance their ability to handle timelines, work-loads and other stressful work-family related complicated issues. It also increases self motivation factor in agents. Strong EQ candidate have greater listening capabilities and ability to make strong connection with customers to solve their problems.

EMOTIONAL QUOTIENT IN RELATIONSHIPS

The intensity of any relationship is based on the emotional quotient the individuals havetowards each other. Emotional quotient popularly known as EQ is as important as IQ.

Consider an anecdote in which the parents and their single child was drowning in the flood and they had a chance for only one person to escape. It is the emotional quotient of the parents that has saved the child from the flood.

In relationships, EQ plays a deciding factor. The basic and the simplest rule of having any relationship straight and without conflict is to build EQ towards that person. And how to build EQ? Very simple. Just like how one should work on their intelligence for increasing their IQ, one would work on the emotions as well. In this competitive world its difficult to give quantity time but giving quality time is possible. Giving surprises, gifts, sweet talk over the phone, pictures and capturing of memories and cherishing them are few examples of the quality time which can help build emotional quotient leading to a good, clean and conflict free relationship.

APPLYING EMOTIONAL QUOTIENT IN A BUSINESS ORGANIZATION

Human resource planning

Job profiling

Recruitment training interviewing, selection and

2Management development

Customer relations and customer service

Corporate culture

Emotional support

Leadership

EMOTIONAL QUOTIENT AT WORK

Some think that being emotional at work can be treacherous. Emitting emotions consistently acts negatively in their work and promotions.

Women as well as men think display of emotions to be unprofessional and at some level it is. Nobody will tolerate outpour of tears at every difficult situation in office. Similarly, anger and agitation will make it difficult for your colleagues to work with you. A balance in emotions is a must to have a healthy work lifestyle.

Learn to be emotionally connected with work without getting too sensitive.

Identify the difficult areas. We sometimes get touchy on certain matters or with certain people. Identify these issues/ people and start being cautious while dealing with them. Then, try to figure out the origin of the problem.Once done, rectify and deal with the challenge. Otherwise, soon you will be moved to other projects or team for being oversensitive which will be a blotch on your career.

Work realistically. It is good to be ambitious but it is also essential to be a realistic planner. When you get easily emotional about work then planning becomes crucial. Do not allow factors like un-accomplished targets be a reason for your distress at work. Be realistic in your approach and work accordingly.

Learn your boundaries. It is perfectly understandable not being an expert in all the things that you do in office. Accept your weak areas and work on them to improve. Denying your limitations and then doing a shabby job will show imperfections in your character. Accepting limitations will help you to manage your emotions better.

Start the process. Bringing a balance in your emotions will be a long process. Do not expect any miracles immediately. Therefore, do not get impatient and quit midway. Make yourself feel as secure as possible to begin with. Think the dire consequences which you might have to face because of oversensitivity. That should do the trick.

EQ Competencies that Correlate to Workplace Success

The following outlines a set of five emotional intelligence competencies that contributes more to workplace achievement.

A. Social Competencies: Competencies that Determine How We Handle Relationships

Intuition & Empathy: Our awareness of others' feelings, needs, and concerns. This competency is important in the workplace for the following reasons:

Understanding others: an intuitive sense of others' feelings and perspectives, and showing an active interest in their concerns and interests

Customer service orientation: the ability to anticipate, recognize, and meet customers' needs

People development: ability to sense what others need in order to grow, develop, and master their strengths

Leveraging diversity: cultivating opportunities through diverse people

Political Acumen and Social Skills: Our adeptness at inducing desirable responses in others. This competency is important in the workplace for the following reasons:

Influencing: using effective tactics and techniques for persuasion and desired results

Communication: sending clear and convincing messages that are understood by others

Leadership: inspiring and guiding groups of people

Change catalyst: initiating and/or managing change in the workplace

Conflict resolution: negotiating and resolving disagreements with people

Building bonds: nurturing instrumental relationships for business success

Collaboration and cooperation: working with coworkers and business partners toward shared goals

Team capabilities: creating group synergy in pursuing collective goals

B. Personal Competencies: Competencies that Determine How We Manage Ourselves

Self Awareness: Knowing one's internal states, preferences, resources, and intuitions. This competency is important in the workplace for the following reasons:

Emotional awareness: recognizing one's emotions and their effects and impact on those around us

Accurate self-assessment: knowing one's strengths and limits

Self-confidence: sureness about one's self-worth and capabilities

Self Regulation: Managing one's internal states, impulses, and resources. This competency is important in the workplace for the following reasons:

Self-control: managing disruptive emotions and impulses

Trustworthiness: maintaining standards of honesty and integrity

Conscientiousness: taking responsibility and being accountable for personal performance

Adaptability: flexibility in handling change

Innovation: being comfortable with an openness to novel ideas, approaches, and new information

Self Expectations and Motivation:

Emotional tendencies that guide or facilitate reaching goals. This competency is important in the workplace for the following reasons:

Achievement drive: striving to improve or meet a standard of excellence we impose on ourselves

Commitment: aligning with the goals of the group or organization

Initiative: readiness to act on opportunities without having to be told

Optimism: persistence in pursuing goals despite obstacles and setbacks

NINE STRATEGIES FOR PROMOTING EMOTIONAL QUOTIENT

1. Taking the time for mindfulness

2. Recognizing and naming emotions

3. Understanding the cause of feelings

4. Differentiating between emotion and the need to take action

5. Preventing depression through "learned optimism"

6. Managing action through learned behavior or distraction techniques

7. Listening for the lessons of feelings

8. Using 'gut feelings' in decision making

9. Developing listening skills

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